I’m the founder of Armolux, a consultancy platform dedicated to helping companies optimize their operations and empowering BPO employees to excel in the corporate world. I specialize in streamlining workflows, enhancing performance metrics, and designing scalable systems that drive growth for businesses of all sizes.
Over the years, I’ve made my fair share of mistakes and learned many lessons the hard way. My goal is to share my experience to support those starting out in the corporate world—especially those who may feel overwhelmed or unsure of how to navigate their path. If even one of my insights can help you, I’ll know that sharing my journey has been worth it.
My passion for operations management began during my 12-year career in global BPO companies such as Foundever (Formal Sitel), Sutherland and Optum, where I led large teams, drove significant cost savings, and achieved productivity improvements. These roles gave me a deep understanding of how to deliver exceptional customer experiences while maintaining efficiency and profitability.
As an operations leader, I combine data-driven insights with a human-centered approach to leadership. My expertise lies in creating structured solutions for chaotic environments, whether it’s through capacity planning, KPI management, or operational workflow optimization. I am dedicated to helping businesses achieve their goals while building effective and collaborative teams.
Throughout my career, I’ve contributed thought leadership in operations and customer experience within internal training environments and spearheaded initiatives in SaaS troubleshooting, CRM implementation, and workforce management. I strive to make complex strategies accessible and actionable for professionals at all levels.
If you’re looking to transform your operations, improve team performance, or explore innovative solutions to business challenges, I’d love to connect.
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